Submit & Track a Support Ticket (24/7 Portal)
Need help connecting an Asana workspace, configuring filters, reporting a bug, or asking a licensing question? Raise a ticket directly in our public Jira Service Management portal (no login required):
Open Customer Support Portal →
You may also email our support desk directly at [email protected]. Please include your Confluence Cloud site URL (e.g., company.atlassian.net) and never include passwords or OAuth secrets.
Support Hours & Response Target
- Support Portal: SyncGrid Solutions Support Portal
- Direct Email: [email protected]
- Business Hours: Monday – Friday, 08:00 – 18:00 EET / CET (excluding public holidays).
- First Response SLA: Within 24 business hours for all active trial and commercial subscribers.